Revision dated 2026-09-17
General Terms of CarLogistic
1. Parties and scope
1.1. These Terms govern services ordered through carlogistic.eu from UAB CarGroup (the Company), company code 306239654, VAT number LT100015771412, Linkmenų g. 25A, LT-08217 Vilnius, Lithuania. Contact: info@carlogistic.eu; +370 690 61000. The Client is the individual or organisation placing the order.
1.2. The Company organises delivery, contracts with the engaged carrier in its own name and receives the entire service price from the Client. The Company is responsible for its agreed duties of organisation, carrier selection, coordination and handling requests. Physical carriage is performed by the engaged carrier. This arrangement does not exclude Company liability imposed by applicable law, including CMR where applicable.
1.3. Clients may be businesses or consumers. A consumer is an individual acting outside their trade, business, craft or profession. Registration as an individual or acceptance of these Terms does not waive consumer rights. Business representatives must have authority to act for their organisation.
1.4. These Terms govern use of the service, requests, payment and performance. Simply browsing the website does not constitute an order or acceptance of a payment obligation. Mandatory law prevails over these Terms; individually agreed order conditions prevail over general conditions to the extent legally permitted.
2. Definitions
2.1. A Request is the Client’s proposed vehicle delivery. An Order is a Request accepted in accordance with section 3. A Carrier is the person undertaking physical carriage. A Consumer has the meaning in clause 1.3. CMR means the Convention on the Contract for the International Carriage of Goods by Road, including applicable amendments.
2.2. Standard and urgent services differ only as expressly stated in the order confirmation, including agreed collection/delivery periods and any urgent-service surcharge. An estimate is not a guaranteed deadline unless expressly agreed as such.
3. Formation and evidence of the agreement
3.1. Search results and saved drafts are not a concluded delivery contract. Before submitting an order with an obligation to pay, the Client receives the service description, total price, applicable taxes, timing information, cancellation rules and these Terms.
3.2. The Client submits a Request. The agreement is concluded when the Company communicates its express acceptance and agreed order conditions to the Client. An automated acknowledgement or a draft invoice alone is not acceptance. Unless agreed otherwise, performance is conditional on receipt of the agreed advance payment; payment is not a separate, contradictory moment of contract formation.
3.3. The confirmation identifies the parties, vehicle (VIN where available), route, condition, service, price and taxes, payment deadline, collection/delivery periods or their agreed method of determination, additional charges, and applicable Terms version. The Company supplies the confirmation and applicable Terms by email or another durable medium.
3.4. Before acceptance, either party may decline the Request without a cancellation charge. Any funds received for a Request the Company does not accept are refunded in full. Later changes require agreement, except where mandatory law permits otherwise.
3.5. The agreement is provided in the language selected and agreed when ordering. Russian, English and Lithuanian versions are intended to have equivalent meaning. No other-language version automatically overrides the version supplied to the Client. Mandatory rules on interpretation, language and consumer protection remain applicable.
4. Account and communications
4.1. Clients must provide accurate information, protect their credentials and promptly report suspected misuse. Account activity is evidence to be assessed, not an irrebuttable presumption that the Client authorised every action. Each party remains responsible for failures attributable to it under applicable law.
4.2. Access may be restricted proportionately for security, fraud, legal requirements or material breaches. Where lawful and practicable, the Company explains the restriction and how to challenge it. Account suspension or deletion does not remove rights to documents, refunds or claims relating to existing orders; these remain available through the contact address in clause 1.1.
5. Website use
5.1. Unlawful use, unauthorised access, malicious software and interference with the service are prohibited. Maintenance or website outages do not automatically release either party from existing contractual obligations. Urgent communications may be sent using the contact details in clause 1.1.
6. Request information and changes
6.1. The Client provides collection and delivery addresses, authorised contacts, vehicle identification and condition, accessibility, keys, dimensions or modifications relevant to loading, and any special handling needs. The Client must have authority to arrange transport and disclose known legal restrictions.
6.2. Incorrect information may require a revised quotation or suspension for safety. The Company explains the issue and proposed cost/timing changes and seeks agreement before additional work. The Client is responsible only for losses attributable to their breach under applicable law; a discrepancy does not automatically transfer all transport risks to the Client.
7. Collection, delivery and delays
7.1. The order confirmation states the agreed collection and delivery periods and whether they are estimates or binding deadlines. The Company communicates material changes promptly. If timing cannot be agreed, the Client is not obliged to accept an unspecified replacement service.
7.2. The Client ensures lawful, safe access, availability of the vehicle and an authorised recipient. Free waiting time and any waiting, storage, repeat-visit or special-equipment rates must be disclosed and agreed before they apply. Unforeseen necessary expenses are explained and agreed where possible; emergency measures remain subject to applicable law and evidence of necessity and cost.
7.3. If a paid urgent-service commitment is not fulfilled for reasons attributable to the Company, the urgent-service surcharge is refunded. This does not replace other remedies that cannot lawfully be excluded.
7.4. Apparent damage should be recorded at handover in the consignment note and/or condition report, with photographs where possible. The absence of a driver’s signature does not itself prevent a claim; refusal to sign should be recorded. Claims and hidden damage are governed by section 10.
8. Documents
8.1. The Company provides order confirmation, applicable Terms, payment documents, legally required tax invoices and available transport/handover records. Invoice timing follows applicable tax rules. Where CMR applies, its requirements do not depend on describing the consignment note as an optional “international format”.
8.2. The Client may download supplied documents and request copies. Electronic documents have the evidential effect provided by law; these Terms do not deem every unsigned file equivalent to every legally required signed original. Contract and accounting records are retained for applicable statutory periods and where necessary for substantiated claims.
9. Preparing the vehicle
9.1. Disclose non-running condition, missing keys, leaks, damaged wheels, low ground clearance, modifications and other handling risks. Damaged electric-vehicle batteries or other potentially dangerous conditions require prior assessment and express acceptance.
9.2. Remove personal items and secure loose parts. Any documents, accessories or items expressly accepted for transport must be listed in the handover record. Agree how keys, alarms and immobilisers will be handled. Unsafe or unlawful carriage may be refused with reasons and a settlement of actual, legally recoverable costs.
10. Liability, damage and insurance
10.1. Liability for organisation and carriage is determined by the agreed obligations, actual role of each party and applicable law, including CMR where applicable. Engaging another company does not by itself exclude liability. These Terms impose no blanket cap equal to the delivery price and do not exclude liability that mandatory law prohibits excluding, including applicable rules concerning intentional misconduct and gross negligence.
10.2. Notify damage promptly with the order number, vehicle identification, description, handover documents and available photographs. Where CMR applies, reservations for non-apparent loss or damage must be sent in writing to the carrier within seven days after delivery, excluding Sundays and public holidays; the delivery day is not counted. A delay claim requires written reservation within 21 days after the goods are placed at the consignee’s disposal, excluding that day. These reservation periods are distinct from limitation periods for proceedings.
10.3. Absence of a handover reservation does not automatically extinguish every damage claim; applicable evidential rules govern. Clients may contact the Company for assistance identifying the proper recipient and forwarding documents. Contacting the Company alone must not be assumed to satisfy a statutory notice requirement to the carrier; the Company confirms any forwarding it undertakes.
10.4. The Company checks that the engaged carrier holds CMR liability insurance. This covers carrier liability and is not separate insurance of the vehicle for its full value. Cover, limits, exclusions and deductible depend on the specific policy; information about the applicable policy may be requested from the Company. Additional cargo insurance is not included unless separately agreed and documented. Insurance does not replace statutory liability and does not guarantee payment for every instance of damage.
11. Responsibility and exceptional events
11.1. Each party must take reasonable steps to prevent and limit losses. Client breaches give rise only to consequences justified by causation, evidence and applicable law. The presence of an undeclared item or an active alarm does not automatically make the Client liable for unrelated vehicle damage.
11.2. An exceptional event excuses performance only to the extent the legal requirements for relief are met and the event actually prevents performance. Ordinary traffic, seasonal weather, staffing or subcontractor problems and website failures are not automatically force majeure. The affected party promptly explains the impact, mitigation and revised timing. If performance cannot reasonably continue, the parties address termination and repayment under applicable law.
12. Prices and payment
12.1. Prices are in EUR. Before the Client incurs a payment obligation, the total payable price, applicable VAT and agreed extras are disclosed. Business quotations may show net amounts if VAT and the total payable are clearly identified. Consumer prices include applicable taxes.
12.2. Additional charges require prior express agreement, except necessary measures or costs recoverable under mandatory law. No undisclosed fixed fee or unilateral price increase applies merely because the vehicle has been collected.
12.3. The confirmation states the payment deadline and accepted payment method. If payment is late, the Company notifies the Client before suspending or cancelling where practicable and applies section 13. Refund obligations cannot be reduced by relabelling a mandatory refund as an administration charge.
13. Cancellation, withdrawal and refunds
13.1. Requests may be withdrawn free of charge before acceptance. After agreement and before performance, cancellation is requested in writing using clause 1.1. Unless a statutory right requires a different outcome, any deduction is limited to reasonable, documented, non-recoverable costs directly caused by the order and cancellation, legally recoverable from the Client. The Company supplies an itemised calculation and avoids double recovery. There is no automatic minimum deduction of 50%.
13.2. Once carriage has begun, a request to stop, return or redirect the vehicle is handled according to applicable transport law, safety and feasibility, with an explanation of additional costs. Collection does not remove mandatory rights to give instructions, terminate for breach or seek remedies.
13.3. Where the Company cannot perform for reasons not attributable to the Client, payments for the unperformed service are refunded in full without Company-imposed bank or administration deductions. Refunds are made without undue delay, normally within 10 working days, and in all cases within any shorter mandatory deadline, using the original payment method unless another method is expressly agreed without extra cost to the Client.
13.4. For a consumer distance service contract, a statutory 14-day withdrawal right applies where required by law. A dated or time-specific goods transport service may fall within a statutory exception; an organisation/intermediation service is not automatically treated as exempt. Before ordering, the Company informs the Consumer whether an exception applies and on what basis.
13.5. Where withdrawal applies, the Consumer may notify an unequivocal decision within 14 days after conclusion; a form is not mandatory. A notice may state: “I withdraw from order [number], concluded on [date]. Name, address, notice date.” Early performance requires an express request. Proportionate payment on withdrawal, or loss of the right after full performance, applies only where all statutory information, consent and acknowledgement requirements are met. Refunds following statutory withdrawal are made within its applicable deadline, generally 14 calendar days after notification.
14. Personal data
14.1. UAB CarGroup is responsible for the personal data it processes as controller. Privacy requests may be sent to the address in clause 1.1. Processing is based on its actual purpose and lawful basis, not on blanket consent to every operation.
14.2. Data necessary to enter into and perform a contract with an individual are processed on that basis; statutory accounting and other duties on legal obligations; necessary business-contact, security and claims processing on assessed legitimate interests where appropriate. Consent-based optional uses require separate, freely given consent that can be withdrawn without affecting earlier lawful processing.
14.3. Relevant data include contact, account, billing, vehicle and order details, operational correspondence and security logs. Only necessary information is shared with carriers, relevant collection/delivery contacts and service providers, or competent authorities where legally justified. Recipients’ roles, international transfers, retention periods or criteria and safeguards must be explained in the privacy notice available before collection.
14.4. Data are kept only as long as needed for the identified purpose and applicable legal duties or justified claims. There is no general minimum storage period for every category. Individuals may exercise applicable rights of access, rectification, erasure, restriction, objection, portability and withdrawal of consent, and complain to the Lithuanian State Data Protection Inspectorate (vdai.lrv.lt). Further details belong in the separate privacy notice; acceptance of these Terms is not marketing consent.
15. Intellectual property
15.1. Website content belongs to the Company or its licensors. Clients may retain their contracts, invoices and evidence and exercise statutory quotation, review, complaint and other lawful rights. Unauthorised commercial reproduction or interference is prohibited to the extent permitted by law.
15.2. Feedback does not automatically transfer ownership of all submitted ideas or materials. Any assignment or licence beyond what is necessary to receive and consider feedback requires a separate agreement.
16. Complaints, applicable law and disputes
16.1. A complaint may be submitted from the relevant order in the account: state the subject, facts and requested remedy and attach documents or photographs. The system assigns a number and records receipt time and correspondence; the Client can add information and download the history. Replies and status are available in the request. If the account is unavailable or urgent contact is needed, the fallback channel is info@carlogistic.eu. The Company considers consumer complaints free of charge and gives a reasoned written response within 14 calendar days after receipt, unless another mandatory rule applies. Registering a request does not automatically notify the carrier or insurer and does not itself suspend legal time limits; see clause 10.3.
16.2. Consumers may refer unresolved disputes to the competent out-of-court body, including Lithuania’s State Consumer Rights Protection Authority (VVTAT, vvtat.lrv.lt) where it has jurisdiction, and retain access to a competent court.
16.3. Lithuanian law applies subject to applicable mandatory rules and international conventions. Jurisdiction is determined under applicable law, including CMR where applicable; these Terms do not restrict a claimant to Vilnius where other competent courts are available by mandatory law. No specific lower court is designated regardless of the nature or value of a claim.
17. Versions and changes
17.1. Each revision states its version and effective date. The version supplied and accepted for an Order continues to govern that Order unless the parties validly agree otherwise or mandatory law requires a change. Publishing new Terms does not retrospectively change an existing Order.
17.2. New Terms are made available before new orders. Material changes affecting continuing account services are notified in advance where required. Disagreeing with a future revision does not require cancellation of existing orders or loss of access to their documents and claims.
18. Severability
18.1. If a provision is invalid, the remaining agreement continues only to the extent legally possible. The invalid provision is dealt with under applicable law; it is not automatically rewritten to preserve the maximum economic benefit for the Company. Mandatory consumer protections remain unaffected.