General Terms of Use

1. Scope of Application

1.1. These General Terms of Use (hereinafter referred to as the "Terms") govern the relationship between:

  • UAB CarGroup, registered in the Republic of Lithuania, acting on behalf of the website owner https://www.carlogistic.eu (hereinafter referred to as the "Company," the "Platform"), and

  • Registered users of the website, acting as customers of transport or related services (hereinafter referred to as "Clients," "Users"),

in connection with the submission, processing, and execution of requests for the transportation of vehicles within the territory of the European Union and EEA countries.

1.2. The Company provides an electronic platform for organizing logistics services, not acting as a carrier in the legal sense, but as an organizer and coordinator of delivery, acting on behalf of the Client. Transportation is carried out by third parties—independent partner carriers with whom contractual relationships are established.

1.3. These Terms apply to all actions performed by the User on the Website, including but not limited to:

  • registration and creation of an account;

  • submission of a transportation request;

  • payment for services;

  • receipt of documents and informational support;

  • transfer, processing, and storage of data.

1.4. By registering on the Website, the User confirms that they are acting as a business entity or legal entity. Use of the platform by individuals (consumers) is permitted, but in such cases, the relationship is regulated as B2C, taking into account consumer protection laws applicable in the Republic of Lithuania and the EU.

1.5. By using the Website, the User unconditionally accepts these Terms in their current version and agrees to comply with them. Disagreement with the Terms excludes the possibility of using the platform.

1.6. The Company reserves the right to make changes to the Terms without prior agreement. The current version is always published on the website and takes effect from the moment of its publication.

2. Definitions

For the purposes of interpretation and application of these Terms, the following terms and definitions are used:

2.1. Platform / Website — the website located at https://www.carlogistic.eu, as well as all its subdomains, forms, interfaces, modules, and functions that facilitate interaction between Users and the Company.

2.2. Company / Organizer / Operator — the legal entity UAB CarGroup, registered and operating in accordance with the laws of the Republic of Lithuania, owning and managing the Website, acting as an intermediary between the User and the actual carriers of vehicles.

2.3. User / Client — an individual or legal entity registered on the Website and using its functionality to submit requests for the delivery of vehicles.

2.4. Request — an order submitted by the User through the Platform interface, containing information about the pickup and delivery location of the vehicle, its characteristics, urgency, and other delivery parameters. The Request serves as the basis for concluding an agreement between the User and the Company.

2.5. Agreement — the agreement for organizing logistics services, concluded between the User and the Company at the moment of confirming the Request and paying the corresponding invoice.

2.6. Carrier / Partner — a third party (legal entity or individual entrepreneur) performing the physical transportation of the vehicle as part of fulfilling the Request, engaged by the Company on the basis of contractual relationships.

2.7. Personal Account — a personalized section of the Platform interface, accessible only to the registered User, which displays the statuses of Requests, documents, payment history, and other information related to order fulfillment.

2.8. Service — the set of actions for accepting, organizing, and supporting the process of transporting a vehicle on behalf of the User, performed by the Company and its partners.

2.9. Urgent Delivery — a service involving priority fulfillment of the Request within a shorter timeframe compared to standard delivery, for an additional fee, the terms of which are agreed upon when submitting the Request.

2.10. Standard Delivery — the basic option for fulfilling the Request within the established timeframe, determined based on distance, route, and the availability of partners on the route.

2.11. Force Majeure — circumstances beyond the control of the parties that prevent the fulfillment of obligations (including natural disasters, actions of government authorities, armed conflicts, route blockages, internet outages, technical failures, etc.).

3. Conclusion of the Agreement

3.1. Submitting a Request through the Website interface constitutes an offer by the User to conclude an agreement for organizing the delivery of a vehicle under the terms specified in the Request.

3.2. The Agreement is considered concluded from the moment the Request is confirmed by the Company and an invoice is issued to the User for payment.

3.3. Payment of the issued invoice by the User constitutes their full agreement with the terms of the Agreement and these Terms.

3.4. The Agreement is concluded in English. At the User's request, the Agreement may be duplicated in another language, but the English version is legally binding in the case of international transactions.

3.5. The Company reserves the right to reject a Request without providing reasons, including in cases of:

  • incomplete or inaccurate information provided;

  • inability to perform delivery on the specified route;

  • lack of a suitable Carrier for the required date;

  • violations by the User of previous obligations to the Company.

3.6. After concluding the Agreement, the Company takes all necessary actions to select a Carrier, organize, and coordinate logistics in the interests of the User.

3.7. The User does not enter into direct contractual relationships with the Carrier, except in cases where this is expressly provided for in an additional agreement. All payments and communications are conducted exclusively through the Company.

3.8. These Terms are an integral part of each Agreement concluded through the Platform and apply to all subsequent Requests unless otherwise agreed in writing.

4. Registration and User Account

4.1. Registration on the Website is a mandatory requirement for submitting Requests and gaining access to the Platform's functionality.

4.2. Registration is available to both individuals and legal entities. During registration, the User is required to:

  • provide accurate and up-to-date information (full name or company name, legal status, contact details, billing and invoicing details);

  • create a login password and ensure the confidentiality of account access;

  • confirm agreement with these Terms.

4.3. When registering a legal entity, actions on behalf of the organization are performed by an authorized representative. The Company may request documents confirming such authority.

4.4. The User is fully responsible for the security of their login and password, as well as for all actions performed under their account.

4.5. The Company is not responsible for unauthorized access to the account if it occurs due to the User's fault, including sharing the password with third parties or using weak passwords.

4.6. If the User suspects their account has been compromised, they must immediately notify the Company and change their password.

4.7. The Company has the right to suspend or block the User's account at any time in cases of:

  • violation of the Terms of Use;

  • failure to fulfill obligations under previously concluded agreements;

  • suspicion of fraud, abuse, or attempts to interfere with the Website's operation;

  • a decision by competent government authorities.

4.8. Account deletion is possible upon the User's request. The Company reserves the right to retain information about completed Requests and transactions in accordance with legal requirements.

5. Website Usage Rules

5.1. The Carlogistic.eu website provides access to the service for submitting and processing Requests for vehicle delivery.

5.2. The User agrees to use the Website solely for lawful purposes, within the framework of fair and good-faith interaction with the Company.

5.3. The following is prohibited:

  • using the Website in violation of the laws of the Republic of Lithuania or other applicable regulations;

  • interfering with the technical functioning of the Website, using malicious software, scripts, automated bots, or other tools that disrupt the Platform's operation;

  • copying, reproducing, modifying, or otherwise using the Website's content without the Company's written permission;

  • uploading or transmitting materials containing viruses, trojans, logic bombs, malicious scripts, or other elements that may disrupt the Platform's functionality.

5.4. All actions performed through the User's account are considered to have been performed by the User themselves.

5.5. The Company reserves the right to temporarily or permanently restrict access to the Website if:

  • technical work or updates are being performed;

  • violations by the User are detected;

  • required by the order of authorized authorities.

5.6. The Company is not responsible for temporary unavailability of the Website caused by technical failures, updates, or actions of third parties.

5.7. If suspicious activity by the User is detected, the Company may suspend access to the Website and conduct an internal investigation.

6. Conditions for Submitting a Delivery Request

6.1. To arrange the delivery of a vehicle, the User submits a Request through the Website interface, specifying:

  • pickup and delivery locations for the vehicle;

  • make, model, condition (operational/non-operational);

  • delivery type (standard or urgent);

  • contact persons and additional instructions (if necessary).

6.2. Submitting a Request does not guarantee automatic conclusion of an agreement. The Company confirms the possibility of fulfilling the Request within a reasonable timeframe, based on carrier availability, route, and logistics capacity.

6.3. The Company may request additional information from the User, including but not limited to:

  • vehicle documents;

  • photos/videos of the vehicle;

  • clarification of loading/unloading locations.

6.4. The User is responsible for the accuracy and completeness of the information provided in the Request. Errors in the data may result in:

  • changes to the delivery cost;

  • delays;

  • inability to fulfill the Request and refund with deductions for expenses.

6.5. A confirmed Request becomes the basis for issuing an invoice. After payment, the Request receives the status "in progress," and the Company begins fulfilling its obligations.

6.6. The User may modify the Request parameters before confirmation. Changes after confirmation are possible only with the Company's agreement.

6.7. If the User cancels a confirmed Request, a refund is issued minus the Company's actual expenses (including organizational, administrative, penalty, and transportation costs).

6.8. The Company may reject a Request without providing reasons if it:

  • violates applicable laws;

  • contains obvious errors or false information;

pertains to routes or vehicles with which the Company does not work.

7. Delivery and Logistics

7.1. After confirming and paying for the Request, the Company organizes the delivery of the vehicle, including:

  • selecting a reliable Carrier from among verified partners;

  • coordinating the route, timeframe, type of transport, and loading/unloading specifics;

  • monitoring all stages of fulfillment and informing the User.

7.2. The Company acts as the logistics organizer and coordinates the delivery process on behalf of the Client. The actual transportation is performed by the engaged Carrier, with whom the Company contracts on its own behalf.

7.3. The User may choose one of two delivery types:

  • Standard Delivery — performed within reasonable timeframes depending on the route, workload, and seasonality.

  • Urgent Delivery — prioritized and completed within a shorter timeframe. The cost of urgent delivery is higher than standard and is determined separately.

7.4. If urgent delivery is not completed within the agreed timeframe due to the Company's fault, the difference between the urgent and standard delivery costs is refunded to the User.

7.5. The Company ensures photo documentation of the vehicle's condition before and after transportation (depending on availability at the location). Photo/video reports are provided to the User via the Personal Account.

7.6. The User must ensure:

  • the vehicle is available at the specified time and exact loading address;

  • free and safe access for the Carrier's transport;

  • the vehicle is handed over without personal items or loose objects inside.

7.7. If loading or unloading is impossible due to the User's fault (lack of keys, blocked access, incorrect address, etc.), the Company may:

  • charge additional expenses for redelivery;

  • reschedule the delivery date;

  • retain part of the paid amount if the Request is canceled.

7.8. All risks related to delays, damages, or other incidents are transferred to the Carrier's responsibility from the start of transportation.

7.9. The User must inspect the vehicle upon receipt. All claims for damages must be documented in the handover report before the Carrier departs. Claims submitted later without such a report will not be honored.

8. Documents Provided to the Client

8.1. All documents related to the fulfillment of the Request are provided to the User electronically via the Personal Account. If necessary, documents may be duplicated via email.

8.2. The User receives the following documents:

  • Invoice — issued after the Request is confirmed and contains all necessary terms for non-cash payment.

  • VAT Invoice — issued after payment is received, indicating the details of both parties and the payment basis.

  • Vehicle Handover Report — prepared when the vehicle is handed over for loading and/or after unloading (if applicable and/or provided by the Carrier).

  • Photo Report of the Vehicle's Condition — taken before loading and after unloading if possible; photos are provided via the Personal Account.

  • Additional Documents — may include certificates, powers of attorney, delivery confirmations, return reports, claims, CMR consignment notes (if international format is used).

8.3. The User must verify the accuracy of the received documents and immediately notify the Company of any errors.

8.4. The Company maintains an electronic archive of documentation for each Request for at least 12 months from its completion. Upon the User's request, documents may be reissued within this period.

8.5. All documents issued electronically via the Personal Account are considered legally valid and equivalent to paper versions unless otherwise required by applicable laws.

9. Information About the Transported Vehicle

9.1. The User agrees to provide the Company with accurate and complete information about the vehicle to be delivered, including:

  • make, model;

  • VIN number (if available);

  • technical condition (operational/non-operational/with limited mobility);

  • legal status of the vehicle (encumbrances, export restrictions, etc.).

9.2. The User is responsible for all consequences arising from providing inaccurate, incomplete, or misleading information about the vehicle.

9.3. If discrepancies between the actual condition of the vehicle and the information in the Request are discovered during loading, the Company may:

  • suspend the Request;

  • adjust the delivery cost;

  • modify the logistics plan;

  • invoice the User for incurred expenses;

  • refuse to fulfill the Request, deducting actual costs.

9.4. The vehicle must be prepared for transportation. The User guarantees that:

  • the vehicle contains no personal items, loose objects, valuables, documents, or animals;

  • the vehicle is locked, but keys and starting means are accessible (if operational);

  • anti-theft or automatic security systems are deactivated;

  • all exterior and interior elements are secured.

9.5. If the vehicle has technical peculiarities (broken windows, damaged wheels, missing keys, etc.), the User must specify them in advance. Otherwise, the Company does not guarantee the possibility of loading and may request additional payment or refuse delivery.

9.6. The Company and the Carrier may refuse to transport the vehicle if its condition poses a safety risk or technically prevents loading/transportation/unloading.

10. Limitation of Liability

10.1. The Company is not the actual carrier and is not responsible for the actions or inactions of third parties (Carriers) engaged to fulfill the Request. However, the Company takes all reasonable measures to select reliable partners.

10.2. The Company is not liable for losses incurred by the User in the following cases:

  • providing inaccurate, incomplete, or outdated information when submitting the Request;

  • failure by the User to comply with loading, handover, or vehicle preparation requirements;

  • delays caused by government actions, strikes, weather conditions, road accidents, quarantine measures, or other force majeure circumstances;

  • damage to the vehicle caused by the Carrier, provided the Company properly organized the logistics;

  • damages resulting from loose objects inside the vehicle or unreported technical issues.

10.3. The Company is not responsible for personal items, documents, or other objects left in the vehicle. Such items are not insured, and the Client bears full responsibility for them.

10.4. If vehicle damage is discovered after delivery, a claim must be submitted:

  • immediately upon receiving the vehicle;

  • in writing, with photo documentation;

  • indicating the date, time, location, and nature of the damage;

  • with the driver's/Carrier's representative's signature (if possible).

10.5. Without a report and on-site documentation, the Company and the Carrier are released from liability for potential damages.

10.6. The Company's total liability is in any case limited to the amount paid by the User for the specific Request.

10.7. The Company is not liable for indirect losses, lost profits, downtime, loss of business reputation, income, clients, or resale opportunities.

11. Client's Responsibility

11.1. The User is fully responsible for the accuracy, completeness, and timeliness of the information provided during registration, Request submission, and agreement fulfillment.

11.2. The User agrees to:

  • timely and fully pay issued invoices;

  • provide access to the vehicle at the agreed time;

  • ensure safe loading and unloading conditions;

  • prepare the vehicle in accordance with these Terms;

  • not leave personal items, documents, valuables, or loose objects in the vehicle;

  • maintain contact with a representative at the loading and unloading locations.

11.3. If the User fails to provide the vehicle for loading on time, they must compensate the Company or the Carrier for incurred losses, including downtime, penalties, redelivery, and route adjustments.

11.4. If the User refuses to accept the vehicle without valid reason upon arrival, they must:

  • pay for return delivery (if required);

  • compensate for logistics expenses;

  • pay a penalty as specified in the agreement or Request terms.

11.5. The User bears the risk of loss or damage to the vehicle if:

  • information about the vehicle's technical condition was concealed or misrepresented;

  • undeclared items were in the cabin or trunk;

  • the vehicle was handed over with an activated alarm or other features hindering safe transportation.

11.6. For gross or repeated violations of the Terms, the Company reserves the right to restrict the User's access to the Website and/or refuse services without prior notice.

12. Payment Terms and Prices

12.1. Service costs are determined individually when submitting the Request and depend on:

  • route and distance between pickup and delivery locations;

  • type and condition of the vehicle;

  • delivery urgency;

  • route specifics (island territories, challenging weather zones, need for reloading, etc.);

  • additional User requirements.

12.2. All prices are in euros (EUR) excluding VAT unless otherwise stated in the invoice.

12.3. After the Request is confirmed, the Company issues an invoice for payment via the Personal Account.

12.4. Payment must be made in full via non-cash methods:

  • bank transfer to the details specified in the invoice;

  • other methods provided on the Website or agreed with the Company.

12.5. The Request is considered valid and subject to fulfillment only after payment is received in the Company's account.

12.6. After payment, a VAT invoice is automatically generated and made available in the Personal Account.

12.7. If the User cancels the Request after payment, a refund is possible minus:

  • the Company's incurred expenses (including organizational, banking, logistics, and administrative costs);

  • the fact of engaging a Carrier and initiating delivery preparations;

  • a minimum deduction of 50% of the delivery cost unless otherwise agreed in writing.

12.8. If the Request cannot be fulfilled due to the Company's fault (e.g., no Carrier is found within the agreed timeframe), the paid amount is refunded in full within 10 business days.

12.9. If delivery is downgraded from urgent to standard (due to delays not caused by force majeure or the Client), the Company refunds the difference between the urgent and standard delivery costs.

13. Right to Cancel and Annulment

13.1. The User may cancel the Request before it is confirmed by the Company and/or before payment without consequences.

13.2. If the Request is confirmed and paid but actual fulfillment (loading) has not begun, the User may cancel the Request by notifying the Company in writing via the Personal Account or email.

13.3. If a paid Request is canceled, the Company deducts compensation for actual expenses, including:

  • administrative and organizational costs;

  • bank fees and conversion;

  • transport reservation expenses;

  • Carrier cancellation penalties;

  • a minimum guaranteed compensation of 50% of the delivery cost (unless otherwise agreed).

13.4. If the vehicle has been accepted for loading or is in transit, the Request cannot be canceled. In this case, no refund is issued, and the Client must accept the vehicle at the destination.

13.5. The Company reserves the right to cancel the Request in the following cases:

  • payment is not received within the specified timeframe;

  • delivery cannot be organized within the agreed timeframe (all paid funds are refunded to the Client);

  • the Client repeatedly violates interaction terms;

  • there are signs of fraud, abuse, or unlawful actions by the User.

13.6. If the Request is canceled by the Company for reasons unrelated to the Client's violations, the paid amount is refunded in full within 10 business days.

13.7. All refunds are issued via the same payment method used for the original transaction, minus applicable bank fees.

14. Processing and protection of personal data

14.1. The Company processes Users' personal data in accordance with EU Regulation 2016/679 (General Data Protection Regulation, GDPR) and the Lithuanian Law on Legal Protection of Personal Data.

14.2 By submitting their personal data when registering or interacting with the Site, the User gives their voluntary and informed consent to their processing for the following purposes:

  • identification and verification;

  • execution and maintenance of Applications;

  • billing and accounting of payments;

  • informing about the delivery status;

  • providing documents;

  • maintaining statistics and analytics;

  • compliance with legal requirements.

14.3 The data processed may include:

  • first and last name, company name;

  • telephone number, e-mail address;

  • legal/factual address;

  • vehicle data (if linked to an individual);

  • IP address, device, activity history on the Site.

14.4 The Company undertakes to:

  • use personal data exclusively within the scope of the stated purposes;

  • not to transfer personal data to third parties without the User's consent, except in cases stipulated by law (e.g. transfer to the Carrier during the execution of the Application);

  • ensure technical and organizational protection measures against unauthorized access, loss, alteration or dissemination of data.

14.5 Personal data shall be stored for the period necessary for the performance of the contract and compliance with legal requirements, but not less than 12 months from the date of completion of the last Application.

14.6 The User has the right to:

  • to access their personal data;

  • request their rectification, restriction of processing or deletion;

  • withdraw consent to processing (if the legal basis is consent);

  • file a complaint with a supervisory authority (the State Data Protection Inspectorate of the Republic of Lithuania).

14.7. Appeals related to personal data protection shall be sent in writing to the Company's e-mail address or via the Personal Account.

15. Intellectual Property

15.1 All rights to the Carlogistic.eu website, including but not limited to:

  • program code,

  • design and structure of the pages,

  • databases,

  • texts, graphics, logos, logos, images, interfaces, buttons, icons,

  • elements of corporate identity and brand identity,

belong to UAB CarGroup or used legally with the permission of the right holders.

15.2 All materials posted on the Website are protected by copyright, as well as other intellectual property rights in accordance with the legislation of the Republic of Lithuania, EU and international agreements.

15.3. The User is prohibited without the written permission of the Company to:

  • copy, modify, distribute or publish materials of the Site;

  • use elements of the Site for commercial purposes or as part of third-party products;

  • perform reverse engineering, decompilation or other interference in the program structure of the Site;

  • use screenshots, design fragments and texts for advertising, comparison or criticism purposes without indicating the source.

15.4 Exceptions to clauses 15.2 and 15.3 are only possible on the basis of a written agreement with the Company or an appropriate license.

15.5 Violation of these terms and conditions will result in legal liability, including the obligation to pay damages and legal fees, as well as the right of the Company to block access to the Site and suspend the performance of services.

15.6 Any suggestions, ideas, technical solutions, improvements or recommendations sent by the User through the Site or other channels shall be deemed unlimitedly and gratuitously transferred to the Company, unless otherwise agreed in writing.

16. Applicable law and jurisdiction

16.1 All contractual relations between the Company and the User are governed by the laws of the Republic of Lithuania.

16.2 These Terms and Conditions, including their interpretation, performance, modification and termination, as well as any disputes arising from their application, shall be resolved in accordance with the substantive law of the Republic of Lithuania, irrespective of conflict of laws rules.

16.3 All disputes, disagreements or claims arising in connection with these Terms and Conditions or individual Applications shall be resolved by negotiation between the parties. If the dispute cannot be settled in a pre-trial procedure, it shall be referred to a competent court of the Republic of Lithuania.

16.4 The Parties hereby agree that all disputes arising out of these Terms and Conditions shall be resolved in the exclusive jurisdiction of the courts of Vilnius city (Vilniaus miesto apylinkės teismas), unless otherwise provided by imperative norms of legislation or international treaties.

16.5 The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

16.6 If the User is a consumer within the meaning of EU law, the relevant provisions on mandatory consumer protection shall also apply.

17. Modification of the Terms and Conditions

17.1 The Company reserves the right to amend and/or supplement these Terms and Conditions at any time and to update related documents published on the Website.

17.2 The updated version of the Terms and Conditions shall become effective upon its publication on https://www.carlogistic.eu, unless a different effective date is specified separately.

17.3 The User is obliged to independently monitor changes to the Terms. Continued use of the Website and execution of Applications after the new edition comes into force shall be considered as full and unconditional agreement with the changes made.

17.4 In case the User does not agree with the new version of the Terms, he/she is obliged to stop using the Platform and delete his/her account, having previously completed or canceled all active Applications.

17.5 The Terms in force at the time of conclusion of a particular Order shall apply to the relations arising under this Order, unless otherwise agreed by the parties additionally.

18. Invalidity of individual provisions

18.1 If any provision of these Terms and Conditions is declared invalid, illegal or unenforceable in whole or in part by a competent court or authority, this shall not affect the validity of the remaining provisions.

18.2 Such provision shall be replaced by a new provision that is as close as possible to the original provision in a legal and enforceable manner, in accordance with the purpose and economic meaning of the original provision.

18.3 The invalidity of one or more provisions of these Terms and Conditions shall not invalidate the Terms and Conditions as a whole or the validity of contracts concluded on their basis.

18.4 The Parties undertake to cooperate in good faith to revise and replace invalid provisions in order to maintain the balance of interests and legal certainty of the terms of cooperation.

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